Last Updated: April 19, 2013
This Privacy Statement covers privacy practices for www.citrix.com, as well as Citrix’s mobile applications listed below. When visiting web sites of Citrix divisions or its wholly-owned subsidiaries, please review the applicable privacy policies disclosed on those sites.
Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, email address, telephone number, postal or other physical address, other contact information, title, occupation, work industry, and other information which may be required by Citrix to provide products, services, and information to you.
When you browse our website, you do so anonymously, unless you have previously registered with us. We do collect IP (Internet Protocol) addresses of computers for the purpose of maintaining and improving site quality and integrity. This log is a standard method of reporting in order to statistically determine which parts of our website are visited and how long visitors spend there. We also log the type of browser and operating system you are using. We do not automatically collect other personal information, such as your email address.
Like many other commercial websites, the Citrix website may use a standard technology called a “cookie” to collect information about how you use the site. Please go to “Cookies and Other Tracking Technologies” below for more information.
At times we may request that you voluntarily supply us with personal information for purposes such as:
when you register with Citrix for a MyCitrix account;
when you register as a partner;
when you register an online program, event, seminars, promotions or sweepstakes;
when you request product (including but not limited to product evaluation, tech preview and beta downloads), services or information;
when you participate in Citrix events, surveys, questionnaire or evaluation; or
otherwise correspond with us or request information from us.
In addition, from time to time, Citrix receives personal information from business partners and vendors. Citrix only uses such information for purposes as specified herein if Citrix reasonably believes that it has been duly collected in accordance with applicable laws.
How We Use Information Collected
Citrix may use personal information to provide customers and business partners with information and services and to help us better understand your needs and interests. Specifically, we may use your information to help you complete a transaction or order, to communicate with you, to deliver products/services to you, to bill you for products/services you purchased, and to provide ongoing service and support. Occasionally we may use your information to contact you to complete surveys that we use for quality assurance purposes.
We may also use your personal information to send you, or to have our business partners or marketing agencies send you, direct marketing information or contact you for marketing research. Where required by local legislation, we will provide you with the opportunity to “opt in” prior to receiving direct marketing information. At a minimum, we will always give you the opportunity to “opt out” of receiving materials you choose to unsubscribe.
Information Sharing and Disclosure
Citrix may send your personal information to other companies or people under any of the following circumstances:
When we have your consent to share the information (if required under local law);
If sharing your information is necessary to provide a product, service or information you have requested; by way of example, sharing your information with a bank, logistics company, event organizer, marketing agency etc;
As part of a joint sales promotion or to pass sales leads to our business partners;
To keep you up to date on the latest product announcements, software updates, special offers or other information we think you would like to hear about either from us, through our marketing agencies or from our business partners;
For the purpose of conducting US Export law compliance checks, passing your information to our contracted vendors;
For data and customer relations management, passing your data to our contracted service providers.
Citrix XenMobile applications may collect personally identifiable information, geo-location data or personal usage statistics on behalf of our XenMobile MDM customers. For specific information on your company’s mobile device management data practices and policy, please contact your company’s mobile device Administrator. Citrix only receives aggregated and anonymous download and mobile application usage statistics for purposes of analysis. We do not correlate this information with personally identifiable data about individual end users. Citrix XenMobile mobile applications do not utilize third party web analytical tools. The XenMobile MDM solution is delivered as either an on-premise mobile device management server or a cloud solution. For the Citrix hosted cloud solution, Citrix will only view end-user data as necessary to support maintenance operations of the service or for the purpose of anticipating, diagnosing or resolving any problems that might limit or disrupt the quality of our customers’ experience.
Cookies and Other Tracking Technologies
If you prefer not to receive cookies while browsing our website or via HTML-formatted emails, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser, although you may not be able to take full advantage of Citrix’s website if you do so. In particular, you may be required to accept cookies in order to complete certain actions on our website. To use/navigate through many parts of our website, you do not need to turn on cookies.
Your Ability to Access or Change Your Information
Personal Information Security
Your Citrix account information is protected for your privacy. Citrix safeguards the personal information you send us and takes reasonable physical, technical, and organizational measures to prevent unauthorized access, unlawful processing, and unauthorized or accidental loss, destruction, or damage to your personal information. Citrix uses industry-standard SSL-encryption to enhance the security of sensitive data transmissions in most of our websites. While we strive to protect your personal information, we need your co-operation to ensure the security of the information you transmit to us. We urge you to take every precaution to protect your personal information while using the Internet. Change your passwords often, use a passphrase instead of password with at least 8 characters in combination of letters and numbers and try to adhere to Microsoft’s password complexity requirements. Make sure you use a secure internet browser, follow the vendor suggestion and apply updates when required.
Children and Privacy
Citrix’s product ad campaigns and marketing materials are intended to be viewed by adults over 18 years of age. We do not intend to receive personal information from children.
Third Party Sites
Forums and Blogs
Some of Citrix’s websites allow our users to publish content via discussion forums, blogs, and other means. Any information that is disclosed in these forums becomes public information which could be read, collected or used by other users to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. You should exercise caution when deciding to disclose your personal information.
Questions or Suggestions
If you have questions or concerns about our collection, use, or disclosure of your personal information, please contact us.
Citrix Systems, Inc.
851 West Cypress Creek Road
Fort Lauderdale, FL 33309